Who are we?

Callan Online Limited is a company registered in the UK (number 07886867). Our registered office is 702 The Chandlery, 50 Westminster Bridge Road, London SE1 7QY. We are part of Callan Method Group Ltd (www.callanmethodgroup.com).

What data do we collect and why?

We collect and store the information you provide to us when you apply to set up a tutor profile on Callan Online.

This information may include your name, address, email address, telephone number, skype name and other social media or video conferencing identities. It may also include your CV or other information on your professional background and qualifications. We will also collect and publish through the Callan Online website and social media your photograph and video introduction.

We also record details of the lessons you give to students registered with Callan Online including dates and times of lessons, the work covered and comments from you or your students on the lessons. We hold your bank or other payment details and maintain records of payments made to you. Your lessons may occasionally be recorded for quality control purposes. The recorded audio and video will be stored for no longer than 6 months, available only for internal use and never published without your express written consent.

We may also retain copies of any emails or other correspondence arising in the normal course of business.

We use this information for:

• Providing you with a tutor profile and lesson management services on Callanonline.com
• Conducting business with you including making payments, responding to your enquiries and other normal business transactions
• Informing you about our products and services
• Informing you about our marketing initiatives, for example discounts and promotions.

Who else has access to your data?

If you purchase printed books from us, our book distributors, Turpin Distribution, will collect and retain on our behalf your name, company name, address, telephone, mobile, email and other contact details, and sales records. Turpin Distribution’s privacy policy is at http://ebiz.turpin-distribution.com/privacyinfo.aspx and for customers in Brazil, our book distributor is Jamer Books and Things whose privacy policy is at http://www.jamerbooks.com.br/seguranca.asp. They each use this information for supplying you with products and services, responding to your enquiries and other normal business transactions.

When you make a purchase through our online shop your name, address, email address and the contents of the shopping basket are passed to the payment gateway provider you select. Currently this isPayPal whose privacy policy is at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full PayPal uses your data to process the payment of your orders.

We store names, email addresses and country information remotely in our password-protected account at our email mailing service, Campaign Monitor, whose privacy policy is at https://www.campaignmonitor.com/policies/#privacy-policy.

We may share your data within the Callan Method Group of companies for accounting or corporate governance purposes. (www.callanmethodgroup.com) From time to time we may share your data with professional advisers such as lawyers or consultants in order to get assistance in the conduct of our business. We do our best to ensure that all such third parties treat the data we share with them in strict confidence and with professional integrity.

Where is your data stored?

CMO stores and processes your data in databases, spreadsheets, in email archives and in contact management systems (including Microsoft Outlook). Access to these systems is password-protected. We use Microsoft’s cloud-based computing solutions and all our systems are protected to high standards by professional third party IT security contractors. Our database and websites run on secure servers managed by industry leading hosts.

How to view your data or ask for it to be removed

On your request we will provide you with a copy of all the data we hold that is connected with your name and/or your email address. If you want us to stop using your data for one or more of the purposes described above, please let us know. If you want us to delete some or all of your data, please let us know and we will help as much as possible. However, please be aware that by removing your data it may not then be possible for us to continue to provide you with services. Furthermore, the UK tax authorities require us to hold some data for six years. We will also need to keep some records in case a dispute should arise in future.

How to contact us

Please write to The Company Secretary, Callan Online Ltd, 702 The Chandlery, 50 Westminster Bridge Road, London SE1 7QY or email support@callanonline.com. We would normally expect to respond within 2 working days.