Callan Online Limited is a company registered in the UK (number 07886867). Our registered office is 702 The Chandlery, 50 Westminster Bridge Road, London SE1 7QY. We are part of Callan Method Group Ltd (www.callanmethodgroup.com).
The Callan App gathers the information about its performance. We use this information to detect bugs, fix them and improve your user experience. Some of that information might be shared with Firebase mobile and web application development platform. We only sent information about the bugs, that information does not contain you personal data.
We collect and store the information you provide to us when you sign up through our website or give us personal information through other means such as social media, email or by telephone.
This information is at a minimum your email address. Further information may include your name, contact details, country of residence, timezone, skype name or other social media or video conferencing identity.
If you become a Callan Online student we also record details of the lessons you take
including dates and times of lessons, the work covered and comments from you or your tutors on the lessons.
Your lessons may occasionally be recorded for quality control purposes. The recorded audio and video will be stored for no longer than 6 months, available only for internal use and never published without your express written consent.
If you contact our customer support team we may also retain copies of any email or other correspondence.
We use this information for:
We may share your data within the Callan Method Group of companies for accounting or corporate governance purposes. (www.callanmethodgroup.com) From time to time we may share your data with professional advisers such as lawyers or consultants in order to get assistance in the conduct of our business. We do our best to ensure that all such third parties treat the data we share with them in strict confidence and with professional integrity.
CMO stores and processes your data in databases, spreadsheets, in email archives and in contact management systems (including Microsoft Outlook). Access to these systems is password-protected. We use Microsoft’s cloud-based computing solutions and all our systems are protected to high standards by professional third party IT security contractors. Our database and websites run on secure servers managed by industry leading hosts.
On your request we will provide you with a copy of all the data we hold that is connected with your name and/or your email address. If you want us to stop using your data for one or more of the purposes described above, please let us know. If you want us to delete some or all of your data, please let us know and we will help as much as possible. However, please be aware that by removing your data it may not then be possible for us to continue to provide you with services. Furthermore, the UK tax authorities require us to hold some data for six years. We will also need to keep some records in case a dispute should arise in future.